Traclin Pte Ltd ("we", "us", "our") is committed to protecting your personal data. This Privacy Policy explains what data we collect, why we collect it, how we use it, and what rights you have over it.
StreamDesk is operated by Traclin Pte Ltd, a company registered in Singapore (UEN 202113251D), with its registered office at 68 Circular Road, #02-01, 049422, Singapore. We are the data controller for the personal data processed in connection with the StreamDesk service.
We collect personal data in the following categories:
| Category | Examples | Source |
|---|---|---|
| Identity data | First name, last name, username | Provided by you at registration |
| Contact data | Email address | Provided by you at registration |
| Channel data | Platform username, follower count, streaming platform | Provided by you at onboarding |
| Payment data | Payment method, billing records (card details processed by our payment processor) | Provided by you at checkout |
| Usage data | Login activity, service interactions, support communications | Collected automatically |
| Performance data | Post-live reports, viewer statistics, gift logs | Generated during service delivery |
| Technical data | IP address, browser type, device information | Collected automatically via cookies |
We do not collect sensitive personal data (such as health data, racial or ethnic origin, political opinions, or biometric data). We do not knowingly collect data from individuals under 18 years of age.
| Purpose | Legal basis |
|---|---|
| Creating and managing your account | Performance of contract |
| Delivering the StreamDesk service to you | Performance of contract |
| Processing payments and managing billing | Performance of contract |
| Communicating service updates and changes | Performance of contract / Legitimate interest |
| Sending service-related notifications and reports | Performance of contract |
| Improving our service and training assistants (anonymised) | Legitimate interest |
| Complying with legal obligations | Legal obligation |
| Sending marketing emails (where you have opted in) | Consent |
We do not sell your personal data. We may share your data with the following categories of third parties only to the extent necessary to deliver our service:
All third-party processors are bound by data processing agreements and are required to maintain appropriate security standards.
Traclin Pte Ltd is based in Singapore. If you are located in the European Economic Area (EEA) or the United Kingdom, your data may be transferred to and processed in Singapore or other countries outside the EEA. Where such transfers occur, we ensure appropriate safeguards are in place in accordance with applicable data protection law, including the use of standard contractual clauses where required.
We retain your personal data for as long as your subscription is active and for a period of 3 years following termination of your account, unless a longer retention period is required by law. Payment records are retained for 7 years for tax and accounting purposes. Post-live performance reports are retained for the duration of your active subscription and deleted within 90 days of account closure.
Depending on your location, you may have the following rights regarding your personal data:
To exercise any of these rights, contact us at support@streamdesk.live. We will respond within 30 days. We may need to verify your identity before processing your request.
We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. These include encryption in transit (TLS/SSL), access controls limited to authorised personnel, and regular security reviews.
Despite these measures, no internet transmission is completely secure. We cannot guarantee the absolute security of data transmitted to or from our service.
StreamDesk is not intended for individuals under 18 years of age. We do not knowingly collect or process personal data from minors. If we become aware that we have collected data from a minor, we will delete it promptly. If you believe a minor has provided us with personal data, please contact us at support@streamdesk.live.
Our service operates in connection with third-party platforms (TikTok, YouTube, Twitch). This Privacy Policy applies only to data we collect and process. We are not responsible for the privacy practices of these platforms. We encourage you to review their respective privacy policies.
We may update this Privacy Policy from time to time. We will notify you of material changes by email to your registered address at least 14 days before the changes take effect. The most current version will always be available at streamdesk.live/privacy.
For any questions or concerns about this Privacy Policy or how we handle your data, contact us at:
Traclin Pte Ltd · 68 Circular Road, #02-01, 049422, Singapore